SampleFirst: Try & Buy - Privacy Policy

Introduction

Try Sample Products offers a unique feature that allows customers to order product samples at a free or lower price directly from your store. This Privacy Policy outlines how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information We Collect

When you install the App, we automatically access certain information from your Shopify account, including:

• Shopify Scopes Accessed: write_products, read_products, write_script_tags, read_script_tags, write_draft_orders, read_draft_orders, write_customers, read_customers, write_orders, read_orders


• Customer Information: We collect email addresses to create draft orders. If the customer is not logged in, we create a new customer account using their email. If the customer is already registered, we retrieve their email from Shopify customer data.


• Visitor Information: We collect information about individuals who visit your store, such as their customerId, shopifyCustomerId, web browser details, and information about the cookies installed on their device.

We also use the following technologies to collect data:

• Local Storage: We use Local Storage to store identifiers such as customer Id and shopify customer Id on your device.
Customer Id: This identifier is used to link a specific customer within our system, allowing us to personalize and enhance your experience.
Shopify customer Id: This identifier is used to associate customer data with your Shopify store for efficient management and integration of our services.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers to:

• Provide and operate the Service and App.
• Create draft orders using customer email addresses.

Billing & Subscription Terms

Try Sample Products offers two plans:

The Pro Plan is billed monthly via Shopify Billing. You can upgrade, downgrade, or cancel your plan at any time through your Shopify Admin > Apps.

If you downgrade while your current billing period is still active, you will continue to have Pro Plan benefits until the end of your current billing cycle. Once the subscription expires, your plan will be automatically downgraded to the Basic Plan.

Yes! If you downgrade to the Basic Plan before your billing cycle ends, you will still have access to unlimited sample purchases until your Pro Plan expires. After the expiry date, your plan will switch to the Basic Plan automatically.

Yes, you can cancel your Pro Plan at any time through your Shopify Admin > Apps. However, you will still have access to Pro Plan features until your current billing cycle ends.

No, we do not provide refunds for partial use of the subscription. Once a billing cycle starts, it is non-refundable. However, you can continue using Pro Plan benefits until your subscription expires.

No, canceling your Pro Plan does not delete your data. You will still be able to access your order history and analytics.

You can upgrade back to the Pro Plan at any time through your Shopify Admin. Your new billing cycle will start immediately once you upgrade.

Data Security

We implement various security measures to protect your personal information, including encryption of data at rest and in transit, and maintaining a data loss prevention strategy. We limit staff access to customer personal data and enforce strong password requirements for staff accounts. Access to personal data is logged, and we have a security incident response policy in place.

Retention Periods

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless otherwise required by law.